Senior Business Analyst | B2B Enablement
Nutrien
August 2022 – September 2023 | Calgary, AB | Contract
Project: B2B Migration from BizLink to WebMethods, EDI, XML (2022)
Project: SAP Business Network aka Ariba (2022)
Project: B2B Customer Self-Service (2023)
● Perform integration testing between WebMethods and SAP ECC
● Creation of current and future state business process and data flow diagrams
● Facilitate discovery workshops with business and technical teams
● Creation of a Knowledge Management framework for internal knowledge sharing
● Creation of a Functional Build List, Epics, Stories and detailed Acceptance Criteria
Business Architect | Business and Technology Transformation
Government of Manitoba
November 2021 – June 2022 | Winnipeg, MB | Contract
Project: Business transformation and technology scoping initiatives including CRM, Fire Case Management and Inspections and Permits Portal projects.
● Using an adapted version of the TOGAF framework, worked with Assistant Deputy Ministers (ADM), Directors, Managers and front-line subject matter experts to identify and document business and technical models
● Identify and document business and technology landscapes
● Provide project leadership with a team consisting of a Business Analyst, Solution Architect and Project Manager
● Development of Business and Technology context models
● Creation of Business Process Models (BPMN 2.0) live, during workshops
● Strategically plan and execute requirements gathering workshops
Senior Business Analyst | eCommerce | Digital Transformation
SMITH
October 2018 – May 2021 | Toronto, Ontario | Fulltime
Project: (Munich RE) eCommerce insurance benefits enrollments, using multi-tenant, headless commerce solution (Broadleaf, PEGA)
Project: (Carhartt) eCommerce re-platform for apparel manufacturer, from WebSphere to SAP Commerce (Hybris) with Spartacus accelerator (1905)
Platforms: SAP Commerce (Hybris), Spartacus, PEGA, Broadleaf, AWS
● Strategically plan and execute requirements gathering workshops, often using timeboxed discovery and detailed interview guides
● Creation of structured epics, features, and stories suitable for on-shore and off-shore web design, development, and QA
● Balance business needs with out-of-box solution capabilities and customizations
● Requirements management using JIRA / Confluence
● Creation of training and UAT planning guides
● Perform client training sessions on new eCommerce solutions
● Facilitate user experience (UX) design sessions
● Leverage wireframes, Visio, UML, and BPMN within deliverables
Business Architect | Digital Transformation
Manitoba Public Insurance
July 2017 – April 2018 | Winnipeg, Manitoba | Contract
Project: Digital transformation program endeavoured to optimize customer claims reporting (FNOL) through business process automation (BPA); A multi-year $23M digital initiative.
Platforms: Mitchel Repair Centre, CARS
● Delivered a business architecture to executive leadership for the Customer Claims Reporting System (CCRS), part of a $23M digital transformation project
● Managed a team of Business Analyst and implemented an iterative/progressive use case development process, which increased the requirements gathering velocity while minimizing SME effort
● Created business architecture models demonstrating the interoperability of products, operations, and systems
● Faced with a scope reduction mandate, made a new business case and financial model to assist in effective requirement prioritization
● Analyzed solution contexts to determine the most feasible solutions for complex problems/opportunities with considerations for process improvement, systems enhancement, user training, and software procurement
● Aligned solutions developed across the organization to enterprise architecture standards and principles while meeting financial targets (cost and benefits)
Business Architect
Oracle Corporation
September 2015 – July 2017 | Toronto, Ontario | Fulltime
Platforms: Oracle Cloud (IaaS, PaaS, SaaS), Exadata, Database and supporting technologies
● Performed both internal and external discovery to capture business benefit and financial impact on key, strategic national customers where opportunity valued >$1M
● Led Oracle customers and sales managers in making value-based decisions while demonstrating TCO, ROI, and performance benefits through value-based selling methodologies, business cases, and financial models
● Facilitated workshops (JAD) with internal and external teams as part of a business value assessment
● Developed enterprise-class business cases for demonstrating value from IaaS, PaaS, and SaaS
Business Analyst | Project Lead | eCommerce
Accenture Interactive (Acquity Group)
September 2013 – September 2015 | Toronto, Ontario | Fulltime
Project: AutoNation is the largest automotive network in the United States. Delivered new sales channel architectures and requirements that enabled customers to trade in, finance, and purchase automobiles entirely online during a single session.
Project: Aerosoles needed to re-platform to ATG (Oracle) rapidly before end-of-life of the existing platform.
Project: Rogers MyAccount and provisioning of service products and bundles.
Project: InnovaPost replacement of handheld computing devices (PDT).
Platforms: ATG (Oracle), Endeca, WebSphere
● Led the capture, validation, and documentation of requirements using Agile, Waterfall, and Accenture Delivery Suite (ADM, ADS) methods
● Facilitated strategic requirements gathering workshops with focused teams
● Platforms: ATG (Oracle), Endeca, WebSphere
● Clients in major retail, communications, manufacturing, automotive, finance
● eCommerce, digital and Omni-channel contexts
Senior Business Analyst | eCommerce
K2 Digital (Klick Health)
October 2012 – April 2013 | Toronto, Ontario | Contract
Project: Develop an integrated website that allowed users to view accurate quotes, complete applications, pay, and bind
Project: Online Credit Card Claims Submissions website: solution allowed credit cardholders the ability to submit claims through online forms
Platforms: Drupal, CSIO, Mule (ESB)
● Elicitation of business and user requirements, creation of business requirements document (BRD), use cases, annotated wireframes, content mapping, and functional requirements
● Utilized Axure RP to create annotated wireframes, clickable mockups, functional requirements, and content mapping documentation
● Performed SIT and UAT testing
Business Analyst | Project Manager | eCommerce
Shaw Communications
November 2011 – October 2012 | Calgary, Alberta | Contract
Project: eCommerce re-platform to ATG (Oracle)
Platforms: ATG (Oracle)
● Created project charter, project schedule, and project strategy which developing RFI and RFI evaluation criteria
● Collaborated with implementation vendor in requirements gathering sessions and developed business requirements, use cases, and process flows
● Led design and architecture sessions with the vendor and IT departments
● Addressing project governance requirements related to risk mitigation and Sarbanes Oxley (SoX) compliance
Business Analyst | Project Manager | eCommerce
Thomas Cook North America
March 2011 – July 2011 | Toronto, Ontario | Contract
● Performed business analysis and project management for several eCommerce travel websites
● Developed project charters, statements of scope, project plans, and schedules. Facilitated formal and informal requirements gathering meetings
● Captured business and user requirements enhancing the purchase flow of travel insurance products
● Managed project schedules and provided status to executives
● Enforced change requests and decision documents
● Planned and coordinated QA and UAT testing
● Performed assessment of existing software development methods and delivered a recommendation of a balanced methodology
Business Analyst | Digital
PwC
April 2010 – January 2011 | Toronto, Ontario | Contract
Project: deliver an internal intranet and knowledge management solution robust enough to reduce or eliminate the use of email as an internal communications medium.
Project: human capital dashboard provides the firm with a dynamic and flexible set of online reports replacing portions of the balanced scorecard.
Project: Auditor Rotation Management System (Compliance) - identifies and communicates rotation compliance requirements to auditors.
● Gathered and documented business and user requirements, use cases, decision tables, mockups, entity-relationship diagrams (ERD), dimensional modelling (star schema), data mapping, and report definitions
Project Lead | eCommerce
Toronto Transit Commission (TTC)
May 2007 – April 2009 | Toronto ON | Contract
Project: deliver a B2C eCommerce website that allows customers to purchase fare media online securely.
● Strategically plan and execute requirements gathering workshops, often using timeboxed discovery and detailed interview guides
● Authored project charter, project strategy, project plan, business case, and feasibility study
● Developed business requirements for cross-functional teams and designed security and fraud mitigation strategies
● Created service level agreements (SLA) and performance metrics
● Authored business case based on the evaluation of several candidate business models
● Conducted eCommerce transit operator survey and wrote survey analysis report
● Developed request for information (RFI)
● Developed eCommerce request for proposal (RFP) and RFP evaluation criteria
● Facilitated bidder conference and addressed bidder concerns
● Evaluated and analyzed new and existing credit card acquirer relationships and technologies
● Created business requirements for payment gateway services (PCI DSS), including credit and debit (Interac Online) methods of payment
● Developed payment gateway services RFP and evaluation criteria
● Performed business process modelling of customer service call center encompassing Interactive Voice Response (IVR), Automatic Call Distribution (ACD), and Skills-Based Routing (SBR)
● Presented project status to the executive steering committee
● Managed project using MS Project and provided regular updates to the Project Management Office (PMO)
Business Analyst | eCommerce
American Express
May 2005 February 2006 | Markham, Ontario | Contract
● Translated business goals and objectives into detailed requirements
● Created wireframes and comprehensive layouts for the development and approval of functional specifications for travel portal and rebranding projects
Business Systems Analyst | EDI
Nestle Canada Inc.
March 2003 – January 2004 | North York, Ontario | Contract
● Created and executed a rapid trading partner onboarding strategy for EDI rollout project
Project Lead | eCommerce
Neoforma.com
November 1999 – March 2001 | Santa Clara, California | Contract
Project: Architect and oversee the implementation of an eCommerce (Web) front-end, directly tied to backend EDI (850) orders sent to healthcare suppliers.
● Strategically plan and execute requirements gathering workshops, often using timeboxed discovery and detailed interview guides
● Resident eCommerce / EDI business analyst and subject matter expert (SME)
● Performed requirements elicitation workshops with stakeholders and external partners
● Conceived, documented, and coordinated field service implementation procedures necessary for a massive healthcare and supply chain onboarding implementation
● Supervised and conducted end-to-end integration testing with external hospitals and healthcare suppliers
● Provided data communications and VAN troubleshooting support
● Integrated EDI backend with web commerce front end without the benefit of an order management system
● Conceived, designed, and developed CRM-styled trading partners database using MS Access
Manager eCommerce
Fantom Technologies
September 1996 – January 1999 | Welland, Ontario | Fulltime
Project: implement a fully integrated eCommerce website
Platforms: SAP R/3, iCat, Sterling Commerce (Gentran), 850, 940, 945, 856, 810, 820, IDOC
● Strategically plan and execute requirements gathering workshops, often using timeboxed discovery and detailed interview guides
● Solely responsible and accountable for the direction of the eCommerce strategy for consumer goods manufacturing company
● Directed the design and launch of a fully integrated SAP ERP and e-commerce platform that played a significant role in driving revenue growth
● Modernized internal processes to create a high-performance supply and value chain
● Launched an online eCommerce website including real-time credit card authorization, back-end integration into SAP, and real-time order status
● Conceived, designed, and deployed automated credit card technologies and procedures within the SAP R/3 environment
● Hired, trained, and managed staff according to company and departmental growth
Business Systems Analyst | EDI
Royal Bank of Canada
September 1995 – September 1996 | Toronto, Ontario | Contract
● Implemented new trading partnerships and transaction sets
● Coordinated and conducted EDI / EFT testing with new and existing banking clients
● Integrated telephone banking transactions with the banks' cash management system (NetPay)
● Developed trading partner database using Lotus Notes
Business Systems Analyst | EDI
Sears Canada
August 1994 – September 1995 | Toronto, Ontario | Contract
● Optimize supply chain via procurement and cross-docking (ASN) strategies
● Contacted, educated, tested, and deployed over 200 trading partners within one year
● Validated suppliers' transactions, including 850, 810, 856, and 997
● Evaluated supplier operations and labelling performance
Requirementum
Copyright © 2023 Requirementum - All Rights Reserved.
Powered by GoDaddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.